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Date: Mon, 8 Jul 2019 08:06:32 +0000 (GMT)
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Subject: BigCommerce Chat Transcript
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 Content preview:  Dear , For your review, I have attached the chat transcript
    from our recent conversation Chat Started: Monday, July 08, 2019, 03:00:01
    (-0500) 
 Content analysis details:   (0.4 points, 5.0 required)
  pts rule name              description
 ---- ---------------------- --------------------------------------------------
  0.2 HEADER_FROM_DIFFERENT_DOMAINS From and EnvelopeFrom 2nd level
                             mail domains are different
  0.0 URIBL_BLOCKED          ADMINISTRATOR NOTICE: The query to URIBL was
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                             http://wiki.apache.org/spamassassin/DnsBlocklists#dnsbl-block
                              for more information.
                             [URIs: bigcommerce.com]
 -0.7 RCVD_IN_DNSWL_LOW      RBL: Sender listed at https://www.dnswl.org/,
                             low trust
                             [136.147.46.182 listed in list.dnswl.org]
 -0.0 SPF_PASS               SPF: sender matches SPF record
  0.1 MIME_HTML_MOSTLY       BODY: Multipart message mostly text/html MIME
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X-Spam-Flag: NO

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<html>
<body>
Dear  ,=20

<p> For your review, I have attached the chat transcript from our recent co=
nversation </p><p align=3D"center">Chat Started: Monday, July 08, 2019, 03:=
00:01 (-0500)</p><p align=3D"center">Chat Origin: Support</p><p align=3D"ce=
nter">Agent Joshua D</p>( 0s ) Joshua D: Thank you for contacting BigCommer=
ce. <br>Immediately following this chat you will have an opportunity to com=
plete a brief survey. <br>My name is Joshua and I&#39;ll be assisting you t=
oday.<br>( 6s ) Joshua D: Hi Kevin<br>( 19s ) Joshua D: I see you have a qu=
estion about DKIMs, how can I help?<br>( 34s ) KEVIN: Hi Joshua, we&#39;ve =
recently change email from you guys to a new host, I need to add in DKIM de=
tails as most of our email is bouncing<br>( 41s ) KEVIN: can you add it for=
 me if I give you the details?<br>( 51s ) Joshua D: Yeah sure thing! Just s=
end it whenever you&#39;re ready (:<br>( 1m 9s ) KEVIN: here is the email f=
rom our new provider, I don&#39;t really understand it;<br>( 1m 11s ) KEVIN=
: Hello,  Domain doesn&#39;t have valid DKIM record, update DKIM for sesco.=
ie at  =3D=3D Nserver:                 ns1.bigcommerce.com   Nserver:      =
           ns2.bigcommerce.com  =3D=3D  Please verify it through : cPanel &=
gt;&gt; Email &gt;&gt; Email Deliverability and add following DKIM =3D=3D d=
efault._domainkey.sesco.ie.   TXT      v=3DDKIM1; k=3Drsa; p=3DMIIBIjANBgkq=
hkiG9w0BAQEFAAOCAQ8AMIIBCgKCAQEAoKBHZDW077+wGqTH6tV6wR5RcTR7bA3MGStKtLF2CYu=
yyF7xQIqkh6+Mskfkka+SxMVo1d07suGs9vDJNr5utjLWDXwz3/YEYFYN99+mtSEyc0YBCqL4Ke=
F1fjwOwYO811f82Fx2w8QQaoFk9heTJFMwu/guMFghYECl5rqbsAIGkejr06HqxjbnWjtX7MqU5=
5oV7DdvOaDdYcWQLh7kfoblLWjzGNer5zNLcGG1vytRJuSzhgxFX0V2es1O8aS0j8cNU0Zn3adG=
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DAQAB; =3D=3D  Kind regards,  Binil Interserver, Inc<br>( 3m 58s ) KEVIN: D=
oes that make sense for you?<br>( 4m 59s ) Joshua D: Yup, sure does! That&#=
39;s been added in now, you should be able to go to Server Settings&gt;DNS =
Records&gt;Web Hosts and see it at the bottom now. Within the next couple o=
f hours you/the provider of that record should be able to see it in DNS tes=
ts as well (:<br>( 5m 29s ) KEVIN: super, thanks for your help Joshua! Have=
 a great day!<br>( 5m 37s ) Joshua D: You too! Thanks for choosing BigComme=
rce (:<br>=20



<p>Your Friendly Support Rep </p>




<p> BigCommerce Technical Support </p>

<p> http://support.bigcommerce.com </p>


</body> </html>
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