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Date: Mon, 8 Jul 2019 09:34:45 +0000 (GMT)
From: "no-reply@bigcommerce.com" <no-reply@bigcommerce.com>
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Subject: BigCommerce Chat Transcript
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 Content preview:  Dear , For your review, I have attached the chat transcript
    from our recent conversation Chat Started: Monday, July 08, 2019, 04:08:24
    (-0500) 
 Content analysis details:   (0.4 points, 5.0 required)
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                             [URIs: bigcommerce.com]
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Dear  ,=20

<p> For your review, I have attached the chat transcript from our recent co=
nversation </p><p align=3D"center">Chat Started: Monday, July 08, 2019, 04:=
08:24 (-0500)</p><p align=3D"center">Chat Origin: Support</p><p align=3D"ce=
nter">Agent Joshua D</p>( 0s ) Joshua D: Thank you for contacting BigCommer=
ce. <br>Immediately following this chat you will have an opportunity to com=
plete a brief survey. <br>My name is Joshua and I&#39;ll be assisting you t=
oday.<br>( 7s ) Joshua D: Hi Kevin<br>( 12s ) Joshua D: I see you have a qu=
estion about email. How can I help?<br>( 31s ) kevin: Hi Joshua, I think I =
was talking to you this morning, you updated my DKIM record<br>( 48s ) kevi=
n: Now they&#39;re telling me something else needs to be updated<br>( 1m 4s=
 ) kevin: As like you updated the DKIM record at the DNS management 10:07Jo=
se Viju (IC): You need to update SPF 10:07Jose Viju (IC): The correct SPF r=
ecord is given below 10:07Jose Viju (IC): v=3Dspf1 +a +mx +ip4:69.10.39.18 =
~all<br>( 2m 41s ) Joshua D: Sure thing! What else needs tweaking? Happy to=
 help (:<br>( 2m 48s ) kevin: They said thats just it<br>( 3m 1s ) kevin: h=
opefully it is, as its been a nightmare with emails for the past week<br>( =
3m 38s ) Joshua D: Ah cool I see you now, just a sec<br>( 8m 14s ) Joshua D=
: There we go, thanks for your patience. The new SPF record for your domain=
 is &quot;v=3Dspf1 +a +mx +ip4:69.10.39.18 include:_spf.bigcommerce.com ~al=
l&quot; (you&#39;ll also need BigCommerce in there or your invoices, status=
 updates, etc won&#39;t get delivered to your customers properly)<br>( 9m 4=
9s ) kevin: ok thanks<br>( 9m 59s ) kevin: should that work straight away?<=
br>( 11m 46s ) Joshua D: It&#39;ll still take just a little bit just as pro=
pagation does its thing, but at this point it&#39;s just a waiting game. I =
estimate that within a couple hours it should be mostly operational, maybe =
6-12 to be wrapped up globally or just about<br>( 12m 50s ) kevin: ok thank=
s for your help<br>( 13m 37s ) Joshua D: My pleasure! Have a good one and o=
f course feel free to chat back if anything else comes up. Thanks for choos=
ing BigCommerce!<br>=20



<p>Your Friendly Support Rep </p>




<p> BigCommerce Technical Support </p>

<p> http://support.bigcommerce.com </p>


</body> </html>
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